FOR FAMILIES

Navigating palliative care is hard enough without confusing information

Information for families and the people we support.

Here's what you need to know, how to get started, what to aSk, SERVICES AVAILABLE … in plain language.

How to Access Our Services

Contact us directly if you're privately funding or self-managing a Home Care Package.

Through your support coordinator (NDIS) or your package or plan manager (Support at Home).

Health professional referral from your GP, palliative care specialist, or other treating team.

We respond promptly to all enquiries. We'll have a conversation about your situation and work out together what timing makes sense for you.

GETTING STARTED

WHAT TO EXPECT

FIRST HOME VISIT

We spend time with you at home. We’re not rushing through a checklist—we’re trying to understand your situation properly.

We’ll talk about:

How you’re managing daily activities and what’s becoming difficult
our home setup and any safety concerns
Equipment you’re using and what else might help
Goals you’re working towards or experiences you want to have
How your condition is likely to progress and what that means practically
Whether dying at home is something you’re considering, and if so, what that involves

We’ll look at:

Your home environment and current equipment.
Safety risks and how to manage them
Your abilities and function

You’ll get:

Written recommendations covering immediate needs and future planning
Equipment suggestions with supplier information and funding options
Clear next steps
Copies sent to you and your care team

ONGOING SUPPORT

Follow-up visits happen when your needs change, when new equipment arrives and needs adjusting, when goals require planning, or when you just need someone to help problem-solve.

We keep updating your care plan as things change. What equipment you need now vs in two months. How to manage new symptoms or functional changes.

We coordinate with your other services so everyone's on the same page. Your palliative care team, GP, physio, nursing—we share information and work together.

We're available between visits for questions, equipment issues, or when things change unexpectedly.

WHAT MAKE US DIFFERENT

We talk honestly about dying at home. Not to scare you, but so you can make informed decisions. If that's what you want, we help you understand what equipment you'll need, how to manage comfort, and what support your family will require.
We support "impossible" goals. If there's something you're determined to do, we don't dismiss it. We work out if it's genuinely possible and how to manage the risks.
We see the whole person. Not just your medical condition. Who you are, what makes you laugh, what brings you joy, what you're still hoping to do.
We write for humans. Care plans and reports in plain language. No medical jargon unless it's actually necessary, and then we explain it.
We're LGBTQIA+ affirming. We respect all family structures—family of origin and family of choice.

Service Areas

Melbourne metropolitan area. Home visiting service—we come to you.

Things are changing fast. How quickly can we get support? We respond promptly to enquiries and referrals. We'll talk about your situation and work out together what timing makes sense based on urgency and need.

We don't know what we need yet. That's completely normal. The first visit is about working that out together. We help you identify needs you might not have thought about.

We're worried about costs. Let's talk about funding options. End of Life funding through aged care reform, NDIS, Home Care Packages, private funding, support coordination—we'll work out what's available and appropriate.

What if Mum/Dad is resistant to equipment? We get it. Nobody wants to admit they need a shower chair or rails. We talk about it honestly—what the risks are, what might help, and work with what someone's willing to accept.

We're not ready to talk about dying. That's okay. We follow your lead. If you want to focus on equipment and current needs, we do that. When you're ready for bigger conversations, we're here.

Will you work with our existing palliative care team? Yes. We coordinate with your palliative care service, GP, specialists, and other therapists. We're adding to your support, not replacing anyone.

What if we just want to talk about making one last trip possible? Then that's what we focus on. We work out the logistics, equipment, symptom management, and risk. Some of the best work we do is helping people have meaningful experiences while they still can.